Customer Service Manager (w/m/d)

Viessmann Climate Solutions

Berlin, Germany
Not specified; not specified; benefits include 30 ...
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Fluent german and english language skills
Experience in customer service or technical support
Knowledge of sap, salesforce or crm systems
** Viessmann Climate Solutions is seeking a Customer Service Manager in Berlin, Germany, to act as a central interface for customer data and communication processes, ensuring high-quality service. The ideal candidate should have experience in customer service, strong communication skills, and proficiency in CRM systems. The position offers competitive benefits, including a permanent contract, extensive vacation days, and opportunities for personal development. **

Job Summary

  • This role serves as the central interface for customer data and communication processes within Viessmann Climate Solutions.
  • The position involves handling inquiries regarding invoices, contracts, and technical disturbances while coordinating with internal teams.
  • Employees benefit from 30 days of paid vacation, exclusive product discounts, and a modern office environment in Berlin.

Matching Summary

Match Score: 75

** Viessmann Climate Solutions is seeking a Customer Service Manager in Berlin, Germany, to act as a central interface for customer data and communication processes, ensuring high-quality service. The ideal candidate should have experience in customer service, strong communication skills, and proficiency in CRM systems. The position offers competitive benefits, including a permanent contract, extensive vacation days, and opportunities for personal development. **

Salary

Not specified; Not specified; Benefits include 30 days vacation, product discounts, and employee meals

Skills & Requirements

Must-have

  • Fluent German and English language skills
  • Experience in customer service or technical support
  • Knowledge of SAP, Salesforce or CRM systems

Nice-to-have

  • Structured and independent working style
  • Solution-oriented communication skills
  • Passion for energy transition

Key Requirements

  • Fluent German and English required
  • Prior customer service experience needed
  • CRM system knowledge preferred

Work Rights

Not specified

Tailored Resume

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