To deliver the ethos of Making Excellence a Habit through the proactive and effective assessment planning and booking, serving both internal and external customers and to contribute to overall achievement of UK delivery target
Job Summary
To deliver the ethos of Making Excellence a Habit through the proactive and effective assessment planning and booking, serving both internal and external customers and to contribute to overall achievement of UK delivery target.
To handle all calls (inbound and outbound) in an effective manner to ensure that the BSI brand “Tone of Voice” and quality guidelines are always maintained.
BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives.
Matching Summary
To deliver the ethos of Making Excellence a Habit through the proactive and effective assessment planning and booking, serving both internal and external customers and to contribute to overall achievement of UK delivery target.
Skills & Requirements
Must-have
resource solutions for unbooked visits
booking with clients utilising planning tools
handle inbound and outbound calls
negotiating with customers
resolve customer dissatisfaction feedback
administrative tasks associated with visit booking
Nice-to-have
proactive ownership of assigned territory
contribute to overall achievement of UK delivery target