Strategy Project Manager – Interim Global Head Of Customer Engagement 🌍
Sway Sourcing
Gothenburg, Sweden
On-site
Customer engagement frameworks
Multi-channel customer communication
Kpi-driven contact center operations
This is a high-impact role where strategy meets execution, and where your leadership will directly influence customer satisfaction and business value
Job Summary
This is a high-impact role where strategy meets execution, and where your leadership will directly influence customer satisfaction and business value.
You will lead two specialist teams within Customer Experience focusing on community engagement and engagement operations supporting global contact centers.
The role involves driving and delivering Customer Engagement OKRs and strategic priorities while ensuring operational alignment between HQ and global markets.
Matching Summary
This is a high-impact role where strategy meets execution, and where your leadership will directly influence customer satisfaction and business value.
Skills & Requirements
Must-have
Customer engagement frameworks
Multi-channel customer communication
KPI-driven contact center operations
Cross-cultural and cross-time zone experience
People management experience
Budget allocation and cost control
Nice-to-have
Proactive and adaptable leadership
Strategic thinking with hands-on execution
Stakeholder engagement at all levels
Agile cross-functional collaboration
Key Requirements
Bachelor’s degree in Business Administration or similar
Minimum 3 years people management experience
5–7+ years in customer engagement or similar CX roles