Reservation Executive

Marriott International

Jaisalmer, India
On-site
Process reservation requests via phone fax mail
Verify room type availability and rates
Explain guarantee and cancellation policies
Marriott International is seeking a Reservation Executive for their Jaisalmer location, responsible for managing reservations, enhancing guest experiences, and supporting team training. The role emphasizes attention to detail, customer service, and adherence to company policies, requiring at least two years of related experience and one year of supervisory experience

Job Summary

  • The role involves overseeing the accuracy of room blocks, reservations, and group market codes while communicating company values to new employees.
  • Employees must process all reservation requests, changes, and cancellations received by phone, fax, or mail while verifying availability and explaining policies.
  • The position requires troubleshooting guest issues, assisting management with training, and maintaining professional appearance and confidentiality.

Matching Summary

Match Score: 85

Marriott International is seeking a Reservation Executive for their Jaisalmer location, responsible for managing reservations, enhancing guest experiences, and supporting team training. The role emphasizes attention to detail, customer service, and adherence to company policies, requiring at least two years of related experience and one year of supervisory experience.

Skills & Requirements

Must-have

  • Process reservation requests via phone fax mail
  • Verify room type availability and rates
  • Explain guarantee and cancellation policies
  • Troubleshoot and resolve guest issues
  • Input data into reservation system

Nice-to-have

  • Follow sales techniques to maximize revenue
  • Assist management in training employees
  • Maintain positive working relationships
  • Anticipate and address guest service needs

Key Requirements

  • High school diploma or G.E.D. equivalent
  • At least 2 years of related work experience
  • At least 1 year of supervisory experience

Work Rights

Not specified

Tailored Resume

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