The Loyalty Operations and Experience Manager will serve as a subject matter expert for defined loyalty experiences, ensuring they are intuitive, rewarding, and operationally robust across all touchpoints
Job Summary
The Loyalty Operations and Experience Manager will serve as a subject matter expert for defined loyalty experiences, ensuring they are intuitive, rewarding, and operationally robust across all touchpoints.
This role involves owning key operational processes, managing an enhancement backlog informed by data and feedback, and partnering with cross-functional teams to drive timely issue resolution.
Expedia Group offers a full benefits package including travel perks, generous time-off, parental leave, and a flexible work model, aiming to be the most rewarding place to book travel.
Matching Summary
The Loyalty Operations and Experience Manager will serve as a subject matter expert for defined loyalty experiences, ensuring they are intuitive, rewarding, and operationally robust across all touchpoints.
Skills & Requirements
Must-have
loyalty program rules and mechanics
operational processes and documentation
cross-functional stakeholder collaboration
issue management and remediation
enhancement backlog and continuous improvement
Nice-to-have
passion for traveler and partner experience
curiosity for customer motivations
leveraging AI and automation
resilient and adaptable to change
Key Requirements
7+ years of relevant experience
Bachelor's degree preferred
Experience in loyalty, marketing, product operations
Strong understanding of loyalty program mechanics
Proven track record designing scalable operational processes
Comfortable working with data and analytics platforms