Ingeniero De Soporte Técnico (guadalajara, Jalisco)
DXC Technology Australia & New Zealand
Guadalajara, Jalisco, Mexico
On-site
Smart hands support
Sla tracking
User support
As a Technical Support Specialist, you will work on-site at the client's premises, providing fundamental technical assistance in infrastructure and application services
Job Summary
As a Technical Support Specialist, you will work on-site at the client's premises, providing fundamental technical assistance in infrastructure and application services.
This role involves direct user interaction, collaboration with the team, and active participation in business projects related to infrastructure and cybersecurity.
DXC uses the power of technology to deliver critical IT services that our clients need to modernize operations and drive innovation across their entire ecosystem.
Matching Summary
As a Technical Support Specialist, you will work on-site at the client's premises, providing fundamental technical assistance in infrastructure and application services.
Skills & Requirements
Must-have
smart hands support
SLA tracking
user support
hardware and software support
cybersecurity incident response
Nice-to-have
continuous learning attitude
team collaboration
field services experience
Key Requirements
Minimum 2 years of experience in on-site hardware and software technical support
Basic knowledge of OneDrive, Intune & Autopilot, networks, Microsoft Teams
Bachelor's degree in a related area or equivalent education and experience