Technical Service Engineer -- Night Support

Dematic

Grand Rapids, MI, United States
Base: $65,000 - $140,000; bonus/equity: not specif...
Fully remote
Remote second level customer support
Rotating 12-hour night shifts
Diagnose and troubleshoot software issues
Provide remote, second level customer support with Dematic's Customer Service team

Job Summary

  • Provide remote, second level customer support with Dematic's Customer Service team.
  • The work schedule for this opening is rotating 12-hour night shifts, four nights on and four nights off.
  • We offer career development, competitive compensation and benefits, and global opportunities.

Matching Summary

Provide remote, second level customer support with Dematic's Customer Service team.

Salary

Base: $65,000 - $140,000; Bonus/Equity: Not specified; Benefits: Competitive Compensation and Benefits

Skills & Requirements

Must-have

  • remote second level customer support
  • rotating 12-hour night shifts
  • diagnose and troubleshoot software issues
  • experience with Oracle / MS SQL databases
  • experience with Windows operating systems
  • experience with Java, C, C#, or Python

Nice-to-have

  • strong problem solving skills
  • excellent communication skills
  • customer service experience
  • material handling experience

Key Requirements

  • Bachelor's Degree in Computer Science or related field
  • Proven experience in software support
  • Travel approximately 5% of the time

Work Rights

Not specified

Tailored Resume

Cover Letter