Customer Experience Manager

A.P. Moller - Maersk

Multiple Locations
Fully remote
Fmcg & reefer customer facing activities
Senior stakeholder management
Performance drive & gap closing
Has responsibility for FMCG & Reefer customers facing activities and for providing a consistently high quality experience for new and existing customers in GCA area

Job Summary

  • Has responsibility for FMCG & Reefer customers facing activities and for providing a consistently high quality experience for new and existing customers in GCA area.
  • We offer Joining Maersk, you will become part of the global family of the company that moves 20% of global trade every day all the way, where one of our core values is Our Employees.
  • This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high paced environment.

Matching Summary

Has responsibility for FMCG & Reefer customers facing activities and for providing a consistently high quality experience for new and existing customers in GCA area.

Skills & Requirements

Must-have

  • FMCG & Reefer customer facing activities
  • senior stakeholder management
  • performance drive & gap closing
  • value creation innovation
  • remote people management
  • customer E2E supply chain plans
  • strong customer relationships
  • new business on-boarding
  • cold-chain solutions
  • end-to-end supply chain management
  • cross-functional leadership
  • customer communication & escalation
  • cold-chain handling standards
  • remote management experience

Nice-to-have

  • diversity in all its forms
  • international, challenging business
  • high paced environment
  • digital adoption
  • process simplification

Key Requirements

  • senior leader with strong leadership skills
  • experience to manage a virtual/remote team

Work Rights

Not specified

Tailored Resume

Cover Letter