The Customer Service team supports clients throughout the lifecycle including invoicing, administration, order management, quotations, and master data
Job Summary
The Customer Service team supports clients throughout the lifecycle including invoicing, administration, order management, quotations, and master data.
Lead Customer Service Representatives provide active support to management to drive customer loyalty, maximize business performance, and align with overall business objectives.
The role requires driving and continuously improving processes, developing training materials, and acting as deputy to the Supervisor/Team Leader when needed.
Matching Summary
The Customer Service team supports clients throughout the lifecycle including invoicing, administration, order management, quotations, and master data.
Skills & Requirements
Must-have
Customer Relationship Management systems
Order management and quotations
Data accuracy and quality
Microsoft Office proficiency
Escalation and issue resolution
Operational regulations adherence
Nice-to-have
Strong written and verbal communication
Problem-solving under tight deadlines
Positive attitude and team player
Leadership and meeting facilitation
Proactive solution-focused mindset
Attention to operational details
Key Requirements
3-5 years customer service experience
Experience in SSC/multinational/office environment