Gn - Song - Service - Five9 - Manager

Accenture Australia

Gurgaon, India
Not specified; not specified; not specified
Hybrid
Five9 contact center platform
Cx transformation strategy
Ccaas advisory & solution architecture
Accenture Australia is seeking a Five9 Manager with extensive experience in customer service operations and contact center solutions. The ideal candidate will have a strong background in CX transformation, strategic consulting, and experience with Five9, as well as an MBA from a tier-one institution

Job Summary

  • Join the SONG consultants team to solve customer-facing challenges and accelerate business change across sales, service, and marketing functions.
  • Develop and execute contact center strategic initiatives including AI/Gen AI strategy to improve customer experience and optimize business expenses.
  • Drive partner support activities by nurturing deeper, more strategic relationships with key parties while delivering Five9 solutions to G2000 clients.

Matching Summary

Match Score: 85

Accenture Australia is seeking a Five9 Manager with extensive experience in customer service operations and contact center solutions. The ideal candidate will have a strong background in CX transformation, strategic consulting, and experience with Five9, as well as an MBA from a tier-one institution.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • Five9 Contact Center Platform
  • CX Transformation Strategy
  • CCaaS Advisory & Solution Architecture
  • Business Case Creation & Value Realization
  • AI/Gen AI Strategy for Contact Centers

Nice-to-have

  • Consulting experience with Amazon Connect or Genesys
  • Knowledge of Salesforce or ServiceNow integrations
  • Experience with Microsoft Azure or Google Cloud
  • Strong partner relationship management skills
  • Cross-industry customer service operations background

Key Requirements

  • 8+ years of relevant experience
  • MBA from a tier 1 institute
  • Hands-on experience with VCC Administrator and Campaign tools
  • In-depth knowledge of Voice and Non-Voice applications

Work Rights

Not specified

Tailored Resume

Cover Letter