Director Of Customer Success

Bidease

New York City, US
$180,000 - $200,000; biannual bonus; not specified...
Hybrid
Manage top tier clients
Drive revenue with sales and adops
Monitor key account health metrics
Bidease is seeking a Director of Customer Success to manage a team of Customer Success Managers and enhance client engagement, retention, and revenue growth. The ideal candidate will have significant experience in advertising technology and people management, alongside strong communication and analytical skills

Job Summary

  • Oversee and support a team of Customer Success Managers, ensuring they have the tools, processes, and strategies needed to drive client success and maximize revenue.
  • Manage Top Tier clients as a dedicated CSM and work closely with the AdOps and sales teams to drive revenue and enhance the performance of client campaigns.
  • Continuously develop and implement scalable processes to improve client engagement and retention, while fostering a culture of knowledge sharing and ongoing skill development within the team.

Matching Summary

Match Score: 85

Bidease is seeking a Director of Customer Success to manage a team of Customer Success Managers and enhance client engagement, retention, and revenue growth. The ideal candidate will have significant experience in advertising technology and people management, alongside strong communication and analytical skills.

Salary

$180,000 - $200,000; biannual bonus; Not specified

Skills & Requirements

Must-have

  • Manage top tier clients
  • Drive revenue with sales and AdOps
  • Monitor key account health metrics
  • Develop scalable processes for retention
  • Analyze and interpret data

Nice-to-have

  • Foster knowledge sharing
  • Passion for growth and development

Key Requirements

  • 6+ years of experience
  • 3+ years of people management
  • Experience in advertising technology
  • Experience in a DSP/programmatic work environment

Work Rights

Not specified

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