Specialist, Customer Service

fct.ca

Base: 44,970 - 54,030 $cad; bonus/equity: potentia...
Hybrid
Handle inbound and outbound calls
Process title insurance orders
Provide outstanding customer service
As a Customer Service Specialist you will be responsible for receiving and processing orders for title insurance by phone, fax and internet

Job Summary

  • As a Customer Service Specialist you will be responsible for receiving and processing orders for title insurance by phone, fax and internet.
  • You will manage customer inquiries and provide outstanding customer service.
  • Comprehensive benefits that include Employee and Family Assistance Program (EFAP) and Wellness Essentials Group retirement savings plan with company match.

Matching Summary

As a Customer Service Specialist you will be responsible for receiving and processing orders for title insurance by phone, fax and internet.

Salary

Base: 44,970 - 54,030 $CAD; Bonus/Equity: Potential for performance-based incentives; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • Handle inbound and outbound calls
  • Process title insurance orders
  • Provide outstanding customer service
  • Work with internal departments
  • Maintain professionalism with clients

Nice-to-have

  • Team-oriented environment
  • Foster diversity and inclusion
  • Engaged and empowered workforce
  • Continuous learning and growth

Key Requirements

  • 2-3 years customer service experience
  • Call center environment experience
  • Real Estate law firm experience
  • Legal Assistant/Law Clerk diploma
  • Real Estate Mortgage Industry Experience
  • Exceptional phone manner
  • Strong communications and interpersonal skills
  • Proven ability to problem solve
  • Proven ability to multi-task
  • Intermediate MS Office skills

Work Rights

Not specified

Tailored Resume

Cover Letter