The Warranty & Customer Liaison Engineer serves as the critical technical link between engineering departments and OEM customers to protect product integrity
Job Summary
The Warranty & Customer Liaison Engineer serves as the critical technical link between engineering departments and OEM customers to protect product integrity.
Key responsibilities include performing detailed teardowns of returned driveline units and leading cross-functional teams through the 8D process to prevent recurrence.
Magna offers an engaging environment with development prospects, investing in employees to help them succeed in creating world-class powertrain systems.
Matching Summary
The Warranty & Customer Liaison Engineer serves as the critical technical link between engineering departments and OEM customers to protect product integrity.
Skills & Requirements
Must-have
Bachelor of Science in Mechanical Engineering
3+ years automotive powertrain experience
Transmission system teardown and analysis
8D problem solving methodology
IATF 16949 quality standards knowledge
CAN bus communication and diagnostics
Nice-to-have
Strong negotiation and conflict management skills
Ability to present technical findings to stakeholders
Proficiency in statistical software like Minitab or JMP
Experience with GM PRTS or STLA GIMS portals
Seamless transition between lab and boardroom environments