Support Coordinator - Manhattan Beach Bco Ortho Cl - Full Time 8 Hour Days (non-exempt) (non-union)

uscdirectory.usc.edu

Manhattan Beach, California, USA
$22.00 - $34.18; not specified; not specified ph
Not specified (assumed to be onsite due to the nature of the role)
Customer service and patient interaction
Clinic operations and patient flow
Heavy phone answering and message distribution
The Support Coordinator position at USC entails providing administrative support and customer service to enhance patient satisfaction in a clinical setting. The role involves appointment scheduling, patient communication, and collaboration with medical personnel, making strong interpersonal skills essential

Job Summary

  • The Support Coordinator serves as an entry-level coordinator, providing strong customer service and administrative support for patients to ensure optimal patient satisfaction and clinic operation.
  • Key responsibilities include coordinating multiple appointments across multi-specialty clinical services, managing daily clinic preparation, handling heavy phone volume, scheduling, registration, and referrals management.
  • The role involves essential duties such as accurate data entry, providing medical records, verifying insurance, scheduling patient appointments and procedures, and communicating with patients and care teams.

Matching Summary

Match Score: 75

The Support Coordinator position at USC entails providing administrative support and customer service to enhance patient satisfaction in a clinical setting. The role involves appointment scheduling, patient communication, and collaboration with medical personnel, making strong interpersonal skills essential.

Salary

$22.00 - $34.18; Not specified; Not specified

Skills & Requirements

Must-have

  • Customer service and patient interaction
  • Clinic operations and patient flow
  • Heavy phone answering and message distribution
  • Electronic health record system proficiency
  • Appointment and procedure scheduling

Nice-to-have

  • Courtesy, compassion, kindness, and honesty
  • Accountability for patient experience
  • Teamwork and collaboration skills
  • Adaptability to change
  • Proactive quality assurance participation

Key Requirements

  • High School or equivalent
  • Excellent phone and interpersonal skills
  • Excellent verbal and written communication skills
  • Detail-oriented and able to manage multiple tasks
  • Ability to work independently and in a team
  • Proficient computer skills (Microsoft Office)
  • Takes initiative and accepts responsibility
  • Fire Life Safety Training (LA City)

Work Rights

Not specified

Tailored Resume

Cover Letter