Concentrix is seeking a Customer Support Associate I for its Mandaluyong City location. The role involves providing customer service support through various communication channels, ensuring that customer needs are met while maintaining performance standards
Job Summary
The role interfaces with customers via inbound calls, outbound calls, or the Internet to resolve routine problems regarding client products or services.
Employees must ensure service delivery meets contractual Key Performance Indicators (KPIs) while demonstrating empathy and building rapport with customers.
The position requires the ability to rotate shifts and maintain a pleasant, professional tone in a high-production work environment.
Matching Summary
Match Score: 75
Concentrix is seeking a Customer Support Associate I for its Mandaluyong City location. The role involves providing customer service support through various communication channels, ensuring that customer needs are met while maintaining performance standards.
Skills & Requirements
Must-have
Strong customer service orientation
Ability to work in fast-paced environment
Effective written and verbal communication
Proficiency with computer navigation and PC
Tolerance for repetitive work
Nice-to-have
Demonstrate empathy while building rapport
Flexible and adapt to changes quickly
Team player with independent work ability
Patience in all customer contact situations
Key Requirements
High school diploma preferred
Three to six months of relevant experience preferred