Client Service Officer

RBC

Toronto, Canada
Client first approach
Respond to client inquiries
Operational excellence commitment
Act as the first point of contact for Global Transaction Banking clients, this position is responsible for providing exceptional client services with a strong emphasis on maintaining high quality standards

Job Summary

  • Act as the first point of contact for Global Transaction Banking clients, this position is responsible for providing exceptional client services with a strong emphasis on maintaining high quality standards.
  • Ensures a consistently superior customer service experience, focusing on doing what is best for GTB clients and RBC - making it Simpler, Faster, Better.
  • We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

Matching Summary

Act as the first point of contact for Global Transaction Banking clients, this position is responsible for providing exceptional client services with a strong emphasis on maintaining high quality standards.

Skills & Requirements

Must-have

  • Client First approach
  • Respond to client inquiries
  • Operational excellence commitment
  • Deliver against SLAs
  • Maintain productivity metrics
  • Continuous efficiency improvements

Nice-to-have

  • Spirit of teamwork
  • Progressive thinking
  • Work together to deliver trusted advice
  • Thrive on challenge
  • Making a difference to communities

Key Requirements

  • High School/Bachelors Degree
  • Demonstrated communication skills
  • Aptitude for organizing and prioritizing
  • Proficiency with Windows applications

Work Rights

Not specified

Tailored Resume

Cover Letter