Johnson & Johnson is seeking a Technology Manager for Customer Experience & Digital Contracting in Raritan, NJ. The ideal candidate will lead technology strategy and operations in a regulated healthcare environment, focusing on digital contracting and customer self-service solutions
Job Summary
Lead Global Customer Experience (CX) Digital Contracting capabilities in a highly regulated healthcare environment, with end-to-end accountability for technology strategy, architecture, engineering delivery, and operations.
Drive applied AI/ML initiatives including Conversational AI, LLM/RAG solutions, and predictive triage to increase automation and responsiveness.
Ensure CX platforms meet healthcare regulatory and compliance requirements (GxP, SOX, HIPAA, Privacy, GDPR) while balancing speed, innovation, and risk.
Matching Summary
Match Score: 85
Johnson & Johnson is seeking a Technology Manager for Customer Experience & Digital Contracting in Raritan, NJ. The ideal candidate will lead technology strategy and operations in a regulated healthcare environment, focusing on digital contracting and customer self-service solutions.
Salary
Base: $102,000.00 - $177,100.00; Bonus/Equity: Not specified; Benefits: Vacation, Sick time, Holiday pay, Work/Personal/Family Time, Parental Leave, Bereavement Leave, Caregiver Leave, Volunteer Leave, Military Spouse Time-Off
Skills & Requirements
Must-have
Digital Contracting capabilities
Customer Self-Service solutions
API-first, event-driven architecture
applied AI/ML initiatives
healthcare regulatory and compliance
Nice-to-have
strategic ownership
people leadership
engineering excellence
continuous improvement culture
Key Requirements
8+ years of IT experience
3–5 years of people leadership
Bachelor’s degree in computer science, Engineering, Information Systems, or related STEM field
Hands-on experience with Digital Contracting (e.g., Model N)
Experience with e-Commerce solutions (such as SAP Commerce/Hybris)