Primary location base pyy range: $99,800 usd - $14...
Fully remote
Enterprise saas solutions support
Customer onboarding and training
Product troubleshooting and support
Partner with enterprise and strategic clients to provide exceptional service for onboarding, training, ongoing support, and renewal/expansions
Job Summary
Partner with enterprise and strategic clients to provide exceptional service for onboarding, training, ongoing support, and renewal/expansions.
Collaborate closely with clients to understand their business goals and align AI-powered solutions to help achieve those objectives.
The company offers trust to take risks, tools to grow, skills to develop, and support from a company invested in employees for the long haul.
Matching Summary
Partner with enterprise and strategic clients to provide exceptional service for onboarding, training, ongoing support, and renewal/expansions.
Salary
Primary Location Base Pay Range: $99,800 USD - $149,600 USD; Additional US Location(s) Base Pay Range: $90,300 USD - $160,400 USD; Bonus/Equity: May be eligible for bonus plan or commission/bonus and annual stock grants
Skills & Requirements
Must-have
Enterprise SaaS solutions support
Customer onboarding and training
Product troubleshooting and support
Strategic account management
Global cross-functional collaboration
Nice-to-have
Sun-drenched optimism and drive
Curious minds and courageous collaborators
Empathy and shared enthusiasm
HR/recruiting software domain expertise
Key Requirements
7+ years customer success/account management
5+ years customer success/account management
7+ years enterprise SaaS implementation
5+ years enterprise SaaS implementation
Technical understanding of complex software ecosystems