Complaints Escalation Analyst I

RELX

**
Strong understanding of restful apis
Experience in technical customer support
Proficiency in programming or scripting languages
** The Complaints Escalation Analyst I position at RELX requires a candidate with strong technical skills and a customer-first mindset to provide expert-level support for their API platform and data services. The role involves troubleshooting complex issues, managing stakeholder expectations, and collaborating with multiple teams to improve service delivery. **

Job Summary

  • This role focuses on delivering expert-level technical support and exceptional customer experience for our API platform and data services.
  • The position requires proactive management of stakeholder expectations and clear communication across teams.
  • Ideal candidates will excel at influencing and collaborating to solve complex problems and deliver shared outcomes.

Matching Summary

Match Score: 75

** The Complaints Escalation Analyst I position at RELX requires a candidate with strong technical skills and a customer-first mindset to provide expert-level support for their API platform and data services. The role involves troubleshooting complex issues, managing stakeholder expectations, and collaborating with multiple teams to improve service delivery. **

Skills & Requirements

Must-have

  • Strong understanding of RESTful APIs
  • Experience in technical customer support
  • Proficiency in programming or scripting languages

Nice-to-have

  • Customer-focused mindset
  • Ability to work cross-functionally
  • Calm demeanor under pressure

Key Requirements

  • 3–5+ years of hands-on experience
  • Bachelor’s degree or equivalent experience
  • Excellent written and verbal communication skills

Work Rights

Not specified

Tailored Resume

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