Senior Incident Optimization & Reliability Specialist - End-user Technology – Vice President

Workforcity

Chennai, India
Incident optimization specialist
Site reliability engineer (sre)
End-user computing
This role demands deep technical expertise combined with a strategic, data-driven mindset to drive tactical incident reduction while architecting the future state of intelligent event management and automation for end-user services

Job Summary

  • This role demands deep technical expertise combined with a strategic, data-driven mindset to drive tactical incident reduction while architecting the future state of intelligent event management and automation for end-user services.
  • Applying core Site Reliability Engineering (SRE) principles, you will be responsible for maturing our observability posture, building automated incident remediation workflows, and achieving measurable reductions in operational toil.
  • This position offers the unique opportunity to shape the future of a highly reliable, automated enterprise environment.

Matching Summary

This role demands deep technical expertise combined with a strategic, data-driven mindset to drive tactical incident reduction while architecting the future state of intelligent event management and automation for end-user services.

Skills & Requirements

Must-have

  • Incident Optimization Specialist
  • Site Reliability Engineer (SRE)
  • End-User Computing
  • AIOps and event management platforms
  • Automation playbooks
  • Observability posture enhancement

Nice-to-have

  • Financial services regulatory requirements
  • Continuous improvement mindset
  • Proactive issue detection

Key Requirements

  • 10-16 years of experience
  • Bachelor's degree in Computer Science
  • 8+ years of hands-on experience in IT operations
  • Direct, hands-on experience with modern AIOps platforms
  • Proficiency in scripting languages (Python, PowerShell)

Work Rights

Not specified

Tailored Resume

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