The position plays a critical role in ensuring customers realize maximum value from Elsevier’s PSS portfolio by driving adoption, usage, retention, and long‑term satisfaction
Job Summary
The position plays a critical role in ensuring customers realize maximum value from Elsevier’s PSS portfolio by driving adoption, usage, retention, and long‑term satisfaction.
Key Responsibilities include Customer Engagement & Value Realization, Usage Analytics, Performance Monitoring & Reporting, Sales Coordination & Account Collaboration, Renewals & Existing Business Management, and Product & Domain Expertise.
The role acts as a strategic partner to Account Managers, customers, and internal stakeholders, with a strong focus on renewals, usage optimization, and value demonstration rather than new business sales.
Matching Summary
The position plays a critical role in ensuring customers realize maximum value from Elsevier’s PSS portfolio by driving adoption, usage, retention, and long‑term satisfaction.
Skills & Requirements
Must-have
Customer engagement and success
Usage analytics and reporting
Account collaboration and support
Renewals strategy and management
Product and domain expertise
Professional English proficiency
Nice-to-have
Healthcare or life sciences experience
Radiology or pathology workflow knowledge
Renewals-focused role experience
Spanish language proficiency
Key Requirements
Professional-level English proficiency
Strong experience in customer engagement, customer success, account support, or similar roles
Proven ability to manage multiple accounts simultaneously
Strong analytical mindset
Excellent communication and stakeholder management skills