As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers
Job Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
The Customer Banking Specialist will have in-depth conversations with customers about their banking needs including Home Loans, Business Banking, and Financial Advice.
Applicants may be required to complete an online assessment and/or digital interview within 48 hours of applying.
Matching Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
Skills & Requirements
Must-have
Exceptional customer service experience
Excellent communication skills
Ability to explain financial terms clearly
Work in busy retail environment
Support credit product applications
Conduct financial health checks
Nice-to-have
Genuine interest in financial wellbeing
Ability to problem solve effectively
Drive risk-adverse culture
Champion banking processes and procedures
Engage with digital banking technology
Key Requirements
Proven customer service experience
Experience in Financial Services, Retail or Hospitality