Service Desk Agent

UNISYS AUSTRALIA PTY LIMITED

Not specified
Support of hardware and software applications
Network and user administration experience
Problem solving and analytical skills
Unisys Australia is seeking a Service Desk Agent who will handle moderately complex support requests related to hardware, software, and network administration. The role requires Australian citizenship and the ability to maintain an NV1 clearance, emphasizing the importance of problem-solving and analytical skills

Job Summary

  • The role involves answering moderately complex questions regarding hardware, software, and network administration.
  • Candidates must utilize problem-solving skills to resolve challenging incidents and escalate complex problems when necessary.
  • This position requires the incumbent to be an Australian Citizen capable of maintaining NV1 clearance.

Matching Summary

Match Score: 75

Unisys Australia is seeking a Service Desk Agent who will handle moderately complex support requests related to hardware, software, and network administration. The role requires Australian citizenship and the ability to maintain an NV1 clearance, emphasizing the importance of problem-solving and analytical skills.

Skills & Requirements

Must-have

  • Support of hardware and software applications
  • Network and user administration experience
  • Problem solving and analytical skills

Nice-to-have

  • Experience with related incidents
  • Ability to support L1 agents
  • Judgment based on experience

Key Requirements

  • Australian Citizenship required
  • Must hold and maintain NV1 clearance

Work Rights

Must have Australian citizenship

Tailored Resume

Cover Letter