Own incident management end-to-end, including triage, mitigation, root-cause analysis, and postmortems with action items
Job Summary
Own incident management end-to-end, including triage, mitigation, root-cause analysis, and postmortems with action items.
Proactively identify performance bottlenecks and lead tuning efforts across PHP, MySQL, caching, and queues to ensure availability of critical e-commerce flows.
Reduce toil through scripting and automation using Bash, Python, or PHP CLI, and support stakeholders with ad-hoc investigations.
Matching Summary
Own incident management end-to-end, including triage, mitigation, root-cause analysis, and postmortems with action items.
Skills & Requirements
Must-have
PHP web application support
Linux shell and networking
MySQL slow query analysis
Drupal and Acquia ecosystem
Atlassian suite expertise
Caching and queues support
CloudWatch logs observability
Nice-to-have
Calm, structured communicator
Ownership mindset
Bias for action
Simplifying complex systems
Basic SQL analytics
Word or Excel document creation
Key Requirements
3-6+ years in Production Support/Operations/Development