Customer Service Representative

Boston Street Animal Hospital

Laredo, TX, United States
Compensation: depending on experience; bonus/equit...
Operates multi-line telephone system
Accepts payments and makes change
Maintains accurate client and pet records
Understands, communicates, and properly prioritizes scheduled appointments, client education, and lobby triage by vaccine, wellness, parasite, and retail needs to ensure an efficient and productive schedule and daily workflow

Job Summary

  • Understands, communicates, and properly prioritizes scheduled appointments, client education, and lobby triage by vaccine, wellness, parasite, and retail needs to ensure an efficient and productive schedule and daily workflow.
  • Accepts payments, makes change, processes credit payments, and other forms of payment while maintaining an accurate cash drawer.
  • At AmeriVet, we’re committed to your growth, development, well-being, and success.

Matching Summary

Understands, communicates, and properly prioritizes scheduled appointments, client education, and lobby triage by vaccine, wellness, parasite, and retail needs to ensure an efficient and productive schedule and daily workflow.

Salary

Compensation: Depending on experience; Bonus/Equity: Not specified; Benefits: Tailored development programs, mentorship, career pathing, competitive pay, performance bonuses, 401(k) matching, student loan assistance, health, dental, vision, life insurance, mental health resources, generous paid time off and holidays (for full-time employees)

Skills & Requirements

Must-have

  • Operates multi-line telephone system
  • Accepts payments and makes change
  • Maintains accurate client and pet records
  • Communicates and prioritizes appointments
  • Empathizes with clients
  • Remains calm in emergency situations

Nice-to-have

  • Professional and friendly phone etiquette
  • Supportive and collaborative environment
  • People-focused approach

Key Requirements

  • HS Diploma or educational equivalent
  • Excellent customer service skills
  • Computer efficiency
  • Very detail-oriented
  • Must be able to work most Saturdays
  • Available to work weekends and holiday rotations

Work Rights

Not specified

Tailored Resume

Cover Letter