Principal, Customer Success Manager

Workday

Fully remote with a flexible approach requiring at least 50% time spent in-office or with customers each quarter.
Customer relationship coordination
Product roadmap communication
Customer success planning
Workday is seeking a Principal Customer Success Manager to lead customer relationships and drive the adoption of their AI platform in India. The ideal candidate will have extensive experience in customer-facing roles, particularly in consulting or account management, and a strong background in project management within HCM, payroll, or financial systems

Job Summary

  • The Customer Success (CS) team is the voice of the customer and a critical driver of long-term business growth, passionate about ensuring customers achieve maximum value from our product.
  • Responsibilities include coordinating the customer relationship, acting as a liaison between product management and the customer, developing success plans, and prioritizing customer concerns.
  • Workday offers a flexible work approach combining in-person and remote time, enabling teams to deepen connections while maintaining a strong community and doing their best work.

Matching Summary

Match Score: 85

Workday is seeking a Principal Customer Success Manager to lead customer relationships and drive the adoption of their AI platform in India. The ideal candidate will have extensive experience in customer-facing roles, particularly in consulting or account management, and a strong background in project management within HCM, payroll, or financial systems.

Skills & Requirements

Must-have

  • customer relationship coordination
  • product roadmap communication
  • customer success planning
  • issue resolution and escalation
  • customer adoption supervision

Nice-to-have

  • sun-drenched optimism and drive
  • curious minds and courageous collaborators
  • empathy and shared enthusiasm
  • functional domain expertise with Financials
  • State & Local Government customer base

Key Requirements

  • 10+ years customer facing services role
  • 3+ years project management experience
  • Bachelor degree or equivalent work experience
  • Ability to travel up to 30%

Work Rights

Not specified

Tailored Resume

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