Agente De Soporte Técnico - Help Desk

DXC Technology Australia & New Zealand

Fully remote
Experience in phone and chat support
Basic knowledge of windows 10
Ticketing system experience
The role involves receiving calls and creating tickets to resolve IT incidents

Job Summary

  • The role involves receiving calls and creating tickets to resolve IT incidents.
  • Documentation of the solution process is essential for each incident.
  • Participation in service improvement initiatives is encouraged.

Matching Summary

The role involves receiving calls and creating tickets to resolve IT incidents.

Skills & Requirements

Must-have

  • Experience in phone and chat support
  • Basic knowledge of Windows 10
  • Ticketing system experience

Nice-to-have

  • Excellent oral and written communication
  • Service-oriented attitude
  • Ability to work flexible hours

Key Requirements

  • Technical degree or incomplete degree in Systems
  • Minimum 6 months of support experience

Work Rights

Not specified

Tailored Resume

Cover Letter