The Regulatory Correspondence Specialist III is accountable for handling Qualified Written Requests and Disputes submitted to Regulatory agencies
Job Summary
The Regulatory Correspondence Specialist III is accountable for handling Qualified Written Requests and Disputes submitted to Regulatory agencies.
This position requires dealing directly with Regulatory Agencies and escalated borrowers to identify issues, de-escalate complaints, and provide formal written responses within strict deadlines.
Newrez offers a comprehensive benefits package including medical, dental, vision insurance, a 401(k) with employer match, and paid volunteer time off.
Matching Summary
The Regulatory Correspondence Specialist III is accountable for handling Qualified Written Requests and Disputes submitted to Regulatory agencies.
Skills & Requirements
Must-have
5+ years mortgage servicing experience
Handle Qualified Written Requests
Knowledge of RESPA TILA FCRA regulations
Root cause analysis and corrective action
Direct communication with regulatory agencies
Nice-to-have
Experience in late-stage mortgage collections
Mentoring junior team members
Subject matter expertise in dispute classes
High quality scores above 95 percent
Strong negotiation skills
Key Requirements
High school diploma required; Bachelor's preferred
5+ years of Mortgage Servicing experience
2 years demonstrated quality performance in Homeowner Advocacy
Proficiency in Microsoft Office and OnBase Imaging software