Desktop Support Technician

University of Arkansas, Fayetteville

Fayetteville, Arkansas, US
$43,923; not specified; benefits eligible py
**
Support technology equipment and software
Respond to it service tickets
Create end user support documentation
** The University of Arkansas is seeking a Desktop Support Technician responsible for maintaining technology equipment and providing IT support to end users. The ideal candidate should have a background in computer support, with experience in both Windows and Mac operating systems. **

Job Summary

  • The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users.
  • The University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance.
  • The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs.

Matching Summary

Match Score: 75

** The University of Arkansas is seeking a Desktop Support Technician responsible for maintaining technology equipment and providing IT support to end users. The ideal candidate should have a background in computer support, with experience in both Windows and Mac operating systems. **

Salary

$43,923; Not specified; Benefits Eligible

Skills & Requirements

Must-have

  • Support technology equipment and software
  • Respond to IT service tickets
  • Create end user support documentation
  • Install and configure operating systems
  • Transport and deploy IT hardware

Nice-to-have

  • Strong customer service skills
  • Strong communication skills
  • Harmonious working relationships

Key Requirements

  • Bachelor's degree in computer science or related field plus 2 years experience
  • Technical training in computer science plus 5 years experience
  • At least two years supporting Windows and Mac computers
  • Experience with Endpoint management software
  • Experience with networking essentials

Work Rights

Must have proof of legal authority to work in the United States

Tailored Resume

Cover Letter