Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
Job Summary
Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
Maintain basic knowledge of client products and/or services and prepare complete and accurate work including appropriately notating accounts as required
Matching Summary
Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
Skills & Requirements
Must-have
Thai language proficiency
Customer service orientation
Computer navigation skills
Attention to detail
Teamwork and independence
Nice-to-have
Problem-solving skills
Adaptability to change
Patience in customer interactions
Tolerance for repetitive work
Key Requirements
High school diploma
Three to six months of relevant experience preferred