Loss Drafts Inbound Call Center Associate

National General

Base: $19.00 ph; bonus/equity: not specified; bene...
Onsite
Handle inbound calls
Process loss draft documents
Evaluate claim exceptions
National General is seeking a Loss Drafts Inbound Call Center Associate to assist homeowners with property damage claims. The role involves managing high-volume inbound calls, providing empathetic support, and ensuring proper processing of insurance claims

Job Summary

  • Loss Drafts Inbound Call Center Associate plays a key role in supporting homeowners who have experienced property damage and are navigating the insurance claims process.
  • This role supports borrowers and contractors by providing detailed information on how to progress a claim file, de-escalate calls, process complaints, and handle disbursement of claim funds.
  • We offer a comprehensive benefits package designed to support employees’ health, financial security, and overall well‑being, including: Medical, dental, and vision insurance options starting Day 1!

Matching Summary

Match Score: 85

National General is seeking a Loss Drafts Inbound Call Center Associate to assist homeowners with property damage claims. The role involves managing high-volume inbound calls, providing empathetic support, and ensuring proper processing of insurance claims.

Salary

Base: $19.00 per hour; Bonus/Equity: Not specified; Benefits: Medical, dental, vision insurance, PTO, 401(k) with match, Pension Plan, Wellness resources, Professional development

Skills & Requirements

Must-have

  • Handle inbound calls
  • Process loss draft documents
  • Evaluate claim exceptions
  • Provide empathetic support
  • Accurately document interactions

Nice-to-have

  • Innovative drive
  • Shape the future of protection
  • Support causes you care about

Key Requirements

  • 1-2 years customer service/call center experience
  • High School Diploma or GED
  • Authorization to work in the United States

Work Rights

Not specified

Tailored Resume

Cover Letter