Truist Bank is seeking a Foreclosure Case Management Lead in Richmond, VA, responsible for managing the foreclosure process and mentoring team members, while providing exceptional client service. The ideal candidate should have 2-4 years of foreclosure or supervisory experience, strong communication skills, and be proficient in Microsoft applications
Job Summary
Manage the day-to-day foreclosure process according to agreed upon strategies, policies, procedures, and guidelines.
Mentor and counsel foreclosure teammates to create a positive team and working environment.
Provide ongoing training and feedback to teammates to ensure accounts are processed according to company standards.
Matching Summary
Match Score: 80
Truist Bank is seeking a Foreclosure Case Management Lead in Richmond, VA, responsible for managing the foreclosure process and mentoring team members, while providing exceptional client service. The ideal candidate should have 2-4 years of foreclosure or supervisory experience, strong communication skills, and be proficient in Microsoft applications.
Skills & Requirements
Must-have
Process delinquent accounts
Handle escalated complaints
Execute quality and error reviews
Manage teammate efforts
Provide client and vendor communications
Nice-to-have
Create a positive team environment
Exhibit leadership skills
Treat clients the way we want to be treated
Key Requirements
High school graduate
Two to four years of foreclosure and/or supervisory experience
Excellent verbal and written communication skills
Excellent decision-making and problem-solving skills
Excellent time management and organizational skills
Strong understanding of foreclosure systems
Excellent understanding of internal processes and regulatory requirements