SAKSOFT PTE LIMITED is seeking a Help Desk Agent with 4-5 years of experience in managing IT queries and requests in a complex environment. The ideal candidate should possess a strong understanding of various IT disciplines and have proficiency in MS Office, particularly Excel, along with effective communication skills
Job Summary
Candidate will work with Helpdesk and perform varied tasks such as attending user calls, user emails, raising tickets in BMC Service management tool, Helix.
Events monitoring from the Alert management tool is part of the daily responsibilities.
The role requires managing complex IT queries and requests in a matrix environment or operational line experience.
Matching Summary
Match Score: 85
SAKSOFT PTE LIMITED is seeking a Help Desk Agent with 4-5 years of experience in managing IT queries and requests in a complex environment. The ideal candidate should possess a strong understanding of various IT disciplines and have proficiency in MS Office, particularly Excel, along with effective communication skills.