Cloudmed is seeking a Workforce Management Analyst to enhance efficiency in scheduling and data analysis within the healthcare sector. The ideal candidate will have strong analytical skills, familiarity with workforce management systems, and a collaborative approach to teamwork
Job Summary
The Workforce Management Analyst (WFM Analyst) will be responsible for identifying, validating, and interpreting trends in large data sets related to defined workflows as well as effectively communicating proposed solutions to management.
The successful candidate will diligently manage end user schedules, will identifying gaps in staff coverage, monitor phone queues, maintain key WFM processes, create and analyze data into into reports, and communicate to leaders.
Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world.
Matching Summary
Match Score: 85
Cloudmed is seeking a Workforce Management Analyst to enhance efficiency in scheduling and data analysis within the healthcare sector. The ideal candidate will have strong analytical skills, familiarity with workforce management systems, and a collaborative approach to teamwork.
Skills & Requirements
Must-have
Genesys PureCloud environment
identify and interpret trends
manage end user schedules
monitor phone queues
create and analyze data into reports
Nice-to-have
customer engagement and communication platforms
collaborative mentality
detailed oriented mindset
Key Requirements
Bachelor’s degree or equivalent experience
Strong Excel skills
Ability to multi-task and independently manage project demands