Japanese-speaking Service Desk Officer

NTT Communications

Cyberjaya, Malaysia
Fully remote
Japanese language skills required
English language skills required
12-hour rotational shift work
NTT Communications is seeking a Japanese-speaking Service Desk Officer to provide first-level technical support to end-users in Cyberjaya, Malaysia. The role involves troubleshooting hardware and software issues, monitoring network performance, and ensuring client satisfaction while working in a 12-hour shift rotation

Job Summary

  • This role provides comprehensive first-level technical support to end-users via telephonic, email, chat, and remote support.
  • The position requires working flexible 12-hour rotational shifts to ensure smooth service delivery and adequate coverage.
  • NTT DATA is a global leader serving 75% of the Fortune Global 100 with a commitment to diversity and inclusion.

Matching Summary

Match Score: 85

NTT Communications is seeking a Japanese-speaking Service Desk Officer to provide first-level technical support to end-users in Cyberjaya, Malaysia. The role involves troubleshooting hardware and software issues, monitoring network performance, and ensuring client satisfaction while working in a 12-hour shift rotation.

Skills & Requirements

Must-have

  • Japanese language skills required
  • English language skills required
  • 12-hour rotational shift work
  • Onsite work in Cyberjaya
  • Ticketing system experience

Nice-to-have

  • Helpdesk environment experience
  • Customer service background
  • Process improvement recommendations
  • Multi-party coordination skills

Key Requirements

  • Diploma or degree in IT/Computing
  • Equivalent work experience in IT helpdesk
  • Business level English and Japanese proficiency

Work Rights

Not specified

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