Customer Experience Team Leader For 4pl

Maersk

Tokyo, Japan
**
4pl cx strategy
Customer outcomes and value creation
Proactive customer experience
** Maersk is seeking a Customer Experience Team Leader for their Tokyo location, focused on enhancing customer relationships and driving operational excellence within a 4PL logistics framework. The role requires a strong background in customer experience and team leadership, aiming to transform traditional customer service into consultative, value-driven solutions. **

Job Summary

  • The role focuses on delivering an exceptional proactive customer experience, ensuring consistent service quality, operational excellence, driving issue resolution.
  • This position is a 4PL CX Team Leader who evolves customer experience not merely as an operational function, but as a platform for value creation and supply chain orchestration.
  • Build and develop a highly-performing 4PL CX team through structured onboarding, coaching, and capability building.

Matching Summary

Match Score: 75

** Maersk is seeking a Customer Experience Team Leader for their Tokyo location, focused on enhancing customer relationships and driving operational excellence within a 4PL logistics framework. The role requires a strong background in customer experience and team leadership, aiming to transform traditional customer service into consultative, value-driven solutions. **

Skills & Requirements

Must-have

  • 4PL CX strategy
  • customer outcomes and value creation
  • proactive customer experience
  • operational excellence
  • issue resolution and prevention
  • team leadership and development

Nice-to-have

  • consultative, solution-oriented operational model
  • independent orchestrator mindset
  • digital enablement and process improvement
  • continuous improvement mindset

Key Requirements

  • approx. 10+ years in CX, logistics, or 4PL
  • Team leadership experience
  • Native level Japanese
  • Upper-intermediate English business level

Work Rights

Not specified

Tailored Resume

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