Customer Service Officer

TROYTECH INTERNATIONAL CONSULTING PTE LTD

Singapore
Handle incoming calls and webchat
Provide first call resolution
Navigate client website for customers
The role involves providing omni-channel support via phone, email, and webchat to a government transportation client

Job Summary

  • The role involves providing omni-channel support via phone, email, and webchat to a government transportation client.
  • Officers are responsible for guiding callers through the client website and ensuring quick, accurate answers to queries.
  • The position requires adherence to service level standards while managing escalations and tracking all customer interactions.

Matching Summary

Match Score: 85

The role involves providing omni-channel support via phone, email, and webchat to a government transportation client.

Skills & Requirements

Must-have

  • Handle incoming calls and webchat
  • Provide first call resolution
  • Navigate client website for customers
  • Document and track customer interactions
  • Work rotating shifts including weekends

Nice-to-have

  • Active listener with problem-solving skills
  • Fast learner in fast-paced environment
  • Good team player attitude
  • Comfortable gathering customer feedback

Key Requirements

  • Minimum 1 year contact center experience
  • O Level education minimum
  • Availability for rotating shift hours
  • Ability to work weekends and public holidays

Work Rights

Not specified

Tailored Resume

Cover Letter