The Data Support Specialist I is the first point of contact for all support queries related to our client reporting tools, troubleshooting data, reports, and tool issues
Job Summary
The Data Support Specialist I is the first point of contact for all support queries related to our client reporting tools, troubleshooting data, reports, and tool issues.
This role involves working with internal and external customers, coordinating with technical teams, and conducting data investigations to ensure transactional data is processed into BCD reporting.
BCD Travel offers a dynamic and flexible virtual work environment with opportunities for growth, a good work-life balance, and travel industry perks.
Matching Summary
The Data Support Specialist I is the first point of contact for all support queries related to our client reporting tools, troubleshooting data, reports, and tool issues.
Skills & Requirements
Must-have
Troubleshoot data and tool issues
Conduct data investigations
Create and maintain user access
SQL and relational database knowledge
Microsoft Office proficiency
Nice-to-have
Customer service technical support experience
Strong problem solving skills
Process reengineering skills
Global team collaboration
Adaptable to flexible work environment
Key Requirements
Prior customer service technical support role
SQL and relational database knowledge
Proficient in Microsoft Office products
Excellent analytical and problem-solving skills
Strong problem solving and process reengineering skills
Excellent verbal and written communication skills in English