Experience with quality and performance management principles
Elsevier is seeking a Supplier and Customer Experience Specialist in Chennai, India, to enhance supplier operations and improve customer experiences within their Health Content Management team. The role involves collaboration with suppliers and partners to ensure high-quality content delivery and operational efficiency
Job Summary
This role serves as a bridge between Health Content Management, Global Procurement, suppliers, and partners to ensure strong supplier performance and high-quality content delivery.
The specialist is responsible for improving supplier performance through metrics, managing accessibility governance including alt text and PDF tagging, and driving customer experience improvements via dashboards.
The company offers comprehensive benefits including health insurance, flexible working arrangements, subsidized meals in Chennai, and free transport pick-up and drop-off.
Matching Summary
Match Score: 85
Elsevier is seeking a Supplier and Customer Experience Specialist in Chennai, India, to enhance supplier operations and improve customer experiences within their Health Content Management team. The role involves collaboration with suppliers and partners to ensure high-quality content delivery and operational efficiency.
Skills & Requirements
Must-have
4+ years professional experience in publishing
Knowledge of MS Office and auditing processes
Experience with quality and performance management principles
Understanding of Lean methodologies and project management
Nice-to-have
Accessibility workflow and supplier knowledge
Health Content Management relevant experience
Collaboration across diverse teams
Data-led decision making capabilities
Key Requirements
University Graduate degree
4+ years professional experience in publishing or relevant industry