Gbs Customer Service Tel Rep-7

UPS

Medellin Ii Global Business Services, CO, United States
On-site
Customer service skills
Listening skills
Written and verbal communication
UPS is seeking a Customer Service Representative to enhance customer satisfaction and assist with package inquiries in a fast-paced environment. The ideal candidate will possess strong communication skills and a customer-focused attitude, contributing to the overall success of the team

Job Summary

  • This position helps UPS deliver excellent service and create value for customers by following processes and providing solutions to customers that enable growth.
  • Assists customers with questions about packages and collaborates with other UPSers to find solutions to facilitate delivery when necessary.
  • Meets or exceeds “Key Performance Indicator” metrics (i.e., Customer Survey Scores, Quality, Customer Impact Time, and Adherence to Schedule, etc.).

Matching Summary

Match Score: 85

UPS is seeking a Customer Service Representative to enhance customer satisfaction and assist with package inquiries in a fast-paced environment. The ideal candidate will possess strong communication skills and a customer-focused attitude, contributing to the overall success of the team.

Skills & Requirements

Must-have

  • customer service skills
  • listening skills
  • written and verbal communication
  • problem solving skills
  • manage multiple tasks

Nice-to-have

  • innovative possibilities
  • rewarding culture
  • talented teams

Key Requirements

  • English 70%
  • Customer service or general administrative experience - Preferred

Work Rights

Not specified

Tailored Resume

Cover Letter