Quality Assurance Specialist - (automation / Contact Centre Applications)

BMO

Unknown, ON, CA
Base: $61,600.00 - $113,900.00; bonus/equity: not ...
Fully remote
Contact centre applications testing
Develop test automation suites
Design test automation frameworks
BMO is seeking a Quality Assurance Specialist with expertise in automation and contact center applications to ensure the quality of technology products. The role involves designing and executing test plans, documenting results, and collaborating with various teams throughout the development lifecycle. This position is fully remote and offers a competitive salary and comprehensive benefits

Job Summary

  • Ensures the quality of technology products throughout the development lifecycle, including designing, developing, and executing test plans for infrastructure, services, data, and applications.
  • Drives testing automation capabilities by developing test automation suites, designing frameworks, defining standards, and identifying opportunities to strengthen the quality assurance capability.
  • BMO offers a competitive salary range, health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans as part of its total compensation package.

Matching Summary

Match Score: 85

BMO is seeking a Quality Assurance Specialist with expertise in automation and contact center applications to ensure the quality of technology products. The role involves designing and executing test plans, documenting results, and collaborating with various teams throughout the development lifecycle. This position is fully remote and offers a competitive salary and comprehensive benefits.

Salary

Base: $61,600.00 - $113,900.00; Bonus/Equity: Not specified; Benefits: Health insurance, tuition reimbursement, accident and life insurance, retirement savings plans

Skills & Requirements

Must-have

  • Contact Centre Applications testing
  • Develop test automation suites
  • Design test automation frameworks
  • Define test automation standards
  • SDLC process adherence
  • Analyze test results and defects
  • Independent analysis and assessment

Nice-to-have

  • Promote technical development and mentoring
  • Stay abreast of industry trends
  • Drive quality based on fact-based metrics
  • Improve customer experience proactively

Key Requirements

  • 4-6+ years of IT or business experience
  • B.S./B.A. in computer science, engineering, information systems, math or business
  • Proficient IVR/Contact Centre Applications knowledge
  • Advanced Contact Centre technology knowledge
  • Knowledge of SDLC, testing concepts, methodologies, metrics, automated testing frameworks
  • Experience with Contact Centre Environments and related software
  • Experience with IVR testing, JIRA, and Confluence

Work Rights

Not specified

Tailored Resume

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