Service Centre Advisor - Wigan Walthew House Lane, Martland Park, United Kingdom £12.71 Per Hour And Excellent Benefits Permanent Apply By 17 April, 2026 Posted On 20 March, 2026

ARROW XL Ltd

Wigan, United Kingdom
Base: £12.71 ph; bonus/equity: not specified; bene...
On-site
Experience in service-focused or contact centre environment
Ability to manage multi-channel communications confidently
Strong written communication skills for professional responses
ArrowXL Ltd is seeking a Service Centre Advisor for their Wigan location to provide high-quality support through various communication channels. The role involves managing customer inquiries, case resolution, and administrative tasks within a collaborative environment, offering competitive pay and numerous employee benefits

Job Summary

  • The role involves delivering high-quality support across client and customer interactions through a blended service model managing inbound and outbound communications.
  • Employees receive comprehensive benefits including 34 days annual leave, company-funded life insurance, and access to significant retail discounts.
  • The position offers opportunities for progression through department-specific technical training and internal management development academies.

Matching Summary

Match Score: 85

ArrowXL Ltd is seeking a Service Centre Advisor for their Wigan location to provide high-quality support through various communication channels. The role involves managing customer inquiries, case resolution, and administrative tasks within a collaborative environment, offering competitive pay and numerous employee benefits.

Salary

Base: £12.71 Per Hour; Bonus/Equity: Not specified; Benefits: 34 days annual leave, pension, life insurance, health cashback, staff discounts

Skills & Requirements

Must-have

  • Experience in service-focused or contact centre environment
  • Ability to manage multi-channel communications confidently
  • Strong written communication skills for professional responses
  • Professional and confident telephone manner
  • Good problem-solving skills with structured approach

Nice-to-have

  • Comfortable adapting to new systems and technology
  • Ability to handle sensitive conversations calmly
  • Patience and active listening in complex interactions
  • Collaborative team player who shares knowledge openly
  • Positive attitude towards change and new ways of working

Key Requirements

  • Experience in service-focused or contact centre environment

Work Rights

Not specified

Tailored Resume

Cover Letter