As a Front Desk All Rounder, you will be the welcoming face of Sofitel’s luxury experience, curating personalised moments and ensuring each guest journey unfolds with elegance
Job Summary
As a Front Desk All Rounder, you will be the welcoming face of Sofitel’s luxury experience, curating personalised moments and ensuring each guest journey unfolds with elegance.
You will deliver seamless check-ins and check-outs, maintain meticulous guest profiles and accounts, and respond thoughtfully to every request with warmth and sophistication.
Sofitel offers a rewarding environment with bespoke privileges, a distinguished learning platform, and a culture that celebrates excellence, individuality, and ambition.
Matching Summary
As a Front Desk All Rounder, you will be the welcoming face of Sofitel’s luxury experience, curating personalised moments and ensuring each guest journey unfolds with elegance.
Skills & Requirements
Must-have
Opera Front Office system knowledge
Seamless check-ins and check-outs
Guest profile and account management
Rotating roster including weekends
VIP guest service delivery
Nice-to-have
Strong communication skills
Attention to detail
Ability to remain composed under pressure
Warm and sophisticated guest interaction
Promoting hotel facilities and experiences
Key Requirements
Current RSA certification
Full Australian working rights
Experience in Front Office or guest service environment