Senior Account Manager

SwiftSku Inc

Ahmedabad, India
**
Customer relationship management
Customer engagement and value realization
Proactive churn prevention
** SwiftSku Inc is seeking a Senior Account Manager to help manage and grow relationships with convenience store customers, primarily during night shifts to align with US hours. The ideal candidate should have at least two years of account management experience, strong communication skills in English, Gujarati, and Hindi, and a proactive approach to customer engagement. **

Job Summary

  • Manage customer accounts and build strong, long-term relationships with each one.
  • Catch early signs of dissatisfaction and take action to prevent downgrades or churn.
  • Work closely with product and leadership to share customer insights and improve the overall experience.

Matching Summary

Match Score: 75

** SwiftSku Inc is seeking a Senior Account Manager to help manage and grow relationships with convenience store customers, primarily during night shifts to align with US hours. The ideal candidate should have at least two years of account management experience, strong communication skills in English, Gujarati, and Hindi, and a proactive approach to customer engagement. **

Skills & Requirements

Must-have

  • Customer relationship management
  • Customer engagement and value realization
  • Proactive churn prevention
  • Customer insights sharing
  • English, Gujarati, and Hindi fluency

Nice-to-have

  • Driving product adoption
  • US or Canada customer experience

Key Requirements

  • 2 years of Account Management experience
  • Verbal fluency in Gujarati and Hindi
  • High mental fortitude for constant change
  • Strong problem-solving skills
  • World-class listening skills
  • Tech savvy

Work Rights

Not specified

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