Support Specialist - Veterinary Software Ezyvet

IDEXX Laboratories Inc

London, United Kingdom
Base: eur 28,500; bonus/equity: opportunity for an...
3d onsite
Excellent oral and written communication skills
Fast and accurate keyboard skills
Strong organizational and attention to detail
IDEXX is hiring a Support Specialist to provide frontline technical support for the EzyVet software platform in London, UK

Job Summary

  • IDEXX is hiring a Support Specialist to provide frontline technical support for the EzyVet software platform in London, UK.
  • The role involves resolving support tickets, hosting customer training webinars, and contributing to knowledge base content.
  • Candidates can expect a salary of EUR 28,500 with benefits including medical insurance, a 10% pension contribution, and hybrid work options.

Matching Summary

IDEXX is hiring a Support Specialist to provide frontline technical support for the EzyVet software platform in London, UK.

Salary

Base: EUR 28,500; Bonus/Equity: Opportunity for annual bonuses; Benefits: Medical Insurance, Cycle to work scheme, WFH stipend, 10% pension

Skills & Requirements

Must-have

  • Excellent oral and written communication skills
  • Fast and accurate keyboard skills
  • Strong organizational and attention to detail
  • Ability to manage competing demands
  • Customer-centric communication across platforms

Nice-to-have

  • Basic experience in software or veterinary market
  • Experience hosting webinars or training sessions
  • Collaborative team player mindset
  • Adaptability to shifting situations

Key Requirements

  • 3 months onsite onboarding/training required
  • Availability for staggered schedules including weekends
  • Proficiency in managing customer support tickets within SLA

Work Rights

Not specified

Tailored Resume

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