Service Desk Team Lead No.1 London Bridge, London, Se1 9bg, United Kingdom Competitive Permanent Apply By 27 April, 2026 Posted On 20 April, 2026

HowardKennedyFsi LLP

London, United Kingdom
Competitive; not specified; not specified
On-site
Lead a team of 5 analysts
Manage day-to-day it operations
Act as key escalation point
The Service Desk Team Lead plays a vital role in ensuring that IT support at Howard Kennedy is efficient, reliable, and aligned to the demands of a fast-paced legal environment

Job Summary

  • The Service Desk Team Lead plays a vital role in ensuring that IT support at Howard Kennedy is efficient, reliable, and aligned to the demands of a fast-paced legal environment.
  • Working closely with the Head of Service Delivery, you will oversee day-to-day operations, lead a team of 5 analysts, and act as a key escalation point for colleagues across the firm.
  • Operating within a hybrid working model, the Service Desk Team Leader helps connect IT operations with the needs of our people, fostering strong relationships and a truly service-centric culture.

Matching Summary

The Service Desk Team Lead plays a vital role in ensuring that IT support at Howard Kennedy is efficient, reliable, and aligned to the demands of a fast-paced legal environment.

Salary

Competitive; Not specified; Not specified

Skills & Requirements

Must-have

  • Lead a team of 5 analysts
  • Manage day-to-day IT operations
  • Act as key escalation point

Nice-to-have

  • Service-centric culture fosterer
  • Hybrid working model experience
  • Fast-paced legal environment knowledge

Work Rights

Not specified

Tailored Resume

Cover Letter