Executive - Customer Relation

Cushman & Wakefield

Fully remote
First level contact and query resolution
Escalate unresolved queries
Track and redirect problems
Provide first level contact and convey queries to the respective for resolutions

Job Summary

  • Provide first level contact and convey queries to the respective for resolutions.
  • Utilize excellent customer service skills and exceed customers’ expectations.
  • Preserve and grow your knowledge of help desk procedures, products and services.

Matching Summary

Provide first level contact and convey queries to the respective for resolutions.

Skills & Requirements

Must-have

  • First level contact and query resolution
  • Escalate unresolved queries
  • Track and redirect problems
  • Update customer data and reports
  • Follow up with customers
  • Excellent customer service skills

Nice-to-have

  • Preserve and grow knowledge
  • Recommended procedure modifications

Key Requirements

  • Minimum 3 years experience
  • Proven working experience in client support
  • Proficiency in English, Kannada, Hindi
  • Bachelor Degree

Work Rights

Not specified

Tailored Resume

Cover Letter