Provides Level 2 Support to customers - resolving technical issues / error messages encountered by customers in a live production environment
Job Summary
Provides Level 2 Support to customers - resolving technical issues / error messages encountered by customers in a live production environment.
Maintains a high level of customer satisfaction through professionalism, timely response, and resolution of issues.
CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most.
Matching Summary
Provides Level 2 Support to customers - resolving technical issues / error messages encountered by customers in a live production environment.
Skills & Requirements
Must-have
Converged Mediation platform
Level 2 customer support
ticket management
Unix, Python, C, C++ scripting
Telecom BSS and OSS knowledge
Oracle database expertise
Nice-to-have
high level of customer satisfaction
ability to learn new programming languages
fearlessly committed and connected
Key Requirements
Mediation knowledge and experience of CSG Intermediate Product
Basic bug fixes using scripting
Experience in Ticket and queue management
Works in different business times and on call 24hs / 7 days