Shift rotation: 7:00 am to 7:00 pm (permanent full-time)
Tier 2 troubleshooting capability
Fttn/b fttc fttp hfc knowledge
Business customer operational support
The Connect And Assure Specialist role at nbn involves managing technical case management for business customer orders and incidents, ensuring a strong customer experience with telecommunications services. The ideal candidate should have operational experience, strong technical knowledge of telecommunications, and excellent communication skills
Job Summary
The role involves end-to-end ownership of business customer orders and incidents to drive timely outcomes and a strong customer experience.
Candidates must possess solid technical knowledge of telecommunications technologies including FTTN, FTTC, FTTP, and HFC with Tier 2 troubleshooting capabilities.
nbn offers equal employment opportunities, great training, true flexible working arrangements, and 18 weeks of paid parental leave.
Matching Summary
Match Score: 85
The Connect And Assure Specialist role at nbn involves managing technical case management for business customer orders and incidents, ensuring a strong customer experience with telecommunications services. The ideal candidate should have operational experience, strong technical knowledge of telecommunications, and excellent communication skills.
Skills & Requirements
Must-have
Tier 2 troubleshooting capability
FTTN/B FTTC FTTP HFC knowledge
Business customer operational support
Case or account management experience
Stakeholder communication skills
Nice-to-have
Customer empathy and engagement
Continuous process improvement mindset
Strong organizational skills
Flexible working arrangements
Inclusive workplace culture
Key Requirements
Full working rights in Australia required
Experience supporting business customers in operational environment