Banamex Apps Support Intmd Analyst - C11 - Ciudad De Mexico

Citi Handlowy

Ciudad De Mexico, Distrito Federal, Mexico
**
Apps support procedures and concepts
Problem management tools knowledge
Application release participation
** The job posting is for an Applications Support Intermediate Analyst at Citi Handlowy in Ciudad De Mexico. The role involves providing technical and business support for users of Citi applications, requiring a blend of analytical skills, communication abilities, and a foundational understanding of applications support procedures. **

Job Summary

  • The Apps Support Intmd Analyst acts as a liaison between users, internal technology groups, and vendors to provide timely resolutions and long-term remediation.
  • This role involves active participation in application releases, disaster recovery testing, and support project initiatives focused on stability, efficiency, and effectiveness.
  • The position requires professional judgment, attention to detail, and the ability to communicate complex information clearly to senior stakeholders and team members.

Matching Summary

Match Score: 75

** The job posting is for an Applications Support Intermediate Analyst at Citi Handlowy in Ciudad De Mexico. The role involves providing technical and business support for users of Citi applications, requiring a blend of analytical skills, communication abilities, and a foundational understanding of applications support procedures. **

Skills & Requirements

Must-have

  • apps support procedures and concepts
  • problem management tools knowledge
  • application release participation
  • technical support documentation
  • disaster recovery testing
  • communication and diplomacy skills

Nice-to-have

  • customer service and interpersonal skills
  • business and technology strategy knowledge
  • collaboration with development teams
  • risk and security analysis
  • teamwork and information sharing
  • planning and organizing workload

Key Requirements

  • 2-5 years experience
  • Bachelor’s/University degree or equivalent experience
  • basic business knowledge of financial markets
  • experience with L2 and L3 support
  • knowledge of monitoring tools like Splunk and AppDynamics

Work Rights

Not specified

Tailored Resume

Cover Letter